RETURN AND REFUND POLICY

Effective October 11, 2026. This policy applies to orders placed on or after this date. Orders placed before this date remain subject to the return terms in effect when the order was placed.

We want you to feel confident in your Scentiful purchase. All returns must be postmarked within fourteen (14) days of delivery. Returned items must be new, unused, and securely packaged in their original packaging.

Restocking Fee

Approved returns of non-defective merchandise are subject to a fifteen percent (15%) restocking fee. The fee is calculated from the purchase price of the returned merchandise and deducted from the refund. The restocking fee does not apply when an item is received damaged, defective, or incorrect.

Return Shipping

Customers are responsible for all return shipping charges. Scentiful does not cover return shipping costs. We strongly recommend using a trackable shipping method. When a return results from a damaged, defective, or incorrect item, Scentiful will provide the appropriate resolution and will not charge the restocking fee.

Return Process

To request a return, email returns@scentiful.com with your order number and the reason for the return. Approved requests will receive a Return Merchandise Authorization (RMA) number. Place the item securely in its original packaging and mail the authorized return to:

Scentiful, LLC
Attn: Returns RMA#
5050 E University Dr Ste 105 PMB 204
Mesa, AZ 85205

Refunds and Exchanges

After receiving and inspecting an authorized return, we will notify you by email whether the return has been approved. Approved refunds for unused products are issued within seven (7) calendar days after we receive your returned item. Your bank or payment provider may take additional time to post the refund. For an approved refund, the applicable 15% restocking fee will be deducted unless the item was received damaged, defective, or incorrect.

Exchanges are not offered for non-defective merchandise.

For unused products received damaged, defective, or incorrect, contact support@scentiful.com so we can review the issue and arrange the appropriate refund, replacement, or exchange.

Questions

For questions about this policy, contact support@scentiful.com.